Hotel Indigo El Paso Downtown, an IHG Hotel

Ill start with the front desk agent. His name is William. He was absolutely wonderful and made us feel so welcome during the check in process. He was new but very knowledgeable. Give that man a raise! We also checked out the bar and encountered the bartender Diandra. She had the best energy and was super friendly. Those 2 employees alone made the best impression of this hotel. The lounge area was very nice and the view at the pool area was stunning. The rooms were so cute and had a lot of character. The view from the room was also pretty sweet.

The receptionist were very friendly and happy to chat and give recommendations. The bar was great and staff were lovely. Room was clean and comfortable. Pool and upstairs bar area was inviting.

It was my husband’s 21st birthday and I asked for a city view if possible and they made sure I had a city view on the 12th (main top) floor. The room was so clean and cozy, the roof top pool was beautiful, the staff were so amazing. And there was no worry about needing to find a parking spot and walk, or pay for parking… you just pull up and they take the car to park for you. The best thing, and most important for most everyone looking for a hotel is the bed and the breakfast. The bed was my most favorite… most comfortable thing I’ve laid on. And the breakfast was phenomenal, they have a restaurant on ground floor that you get an $18 card per person to go eat.

Everything was cute and very modern. Vibes were good. Pools was very nice. All of the staff were great.

The food was great. The overall atmosphere was really nice. The customer service was definitely top-tier.